Frequently Asked Questions:
- How do you measure results?
- Do you provide any type of assessments?
- How much experience do you have in training and development?
- What size organizations do you work with best?
- Are your customized programs expensive?
- Are your programs standard off-the-shelf training and development?
- Why are your programs so successful?
FAQ Answers:
1. How do you measure results?
We measure it through three different matrices: Return on Investment; Return on Individuals; Return on Interactions. Our three level ROI model looks at all the areas where training and development provides measurable impact and then specifically targets those areas for further development. <back to top>
2. Do you provide any type of assessments or reporting?
Yes, an interim and final KASE report are provided. The KASE findings are based on understanding and measuring the scope of the situation at hand. Without pre-program assessments, the end result can be of little or no value to the participants or the organization. Our detailed Knowledge, Ability and Skills Evaluations (KASE) and reports take into account the current business conditions, management goals, and the participant's personal expectations. By looking at all three areas, we are able to create a detailed post-delivery coaching and support action plan that meets and surpasses our client's (and participant's) expectations. <back to top>
3. How much experience do you have in training and development?
Our knowledge, skill and ability in the professional training arena is extensive. The average training-related experience of each of our team members is over 20 years. Our backgrounds include extensive adult education training, content design and curriculum development, facilitation and delivery within private and public sector organizations, and dealing with all levels of executives. <back to top>
4. What size organizations do you work with best?
The success of our programs is based on understanding and addressing our client's needs, whether they are a small million dollar business or a large multi-billion dollar organization, we've worked with them all. <back to top>
5. Are your programs standard off-the-shelf training programs?
Each of our customers is unique, and each of them requires a unique training solution to address their current and future challenges. All our corporate, government and non-profit programs are customized to specifically address those challenges. Without this type of customization, the chance of a training program being effective is minimal. <back to top>
6. Are your customized programs expensive?
Our programs are virtually the same price or less than most other organizations' standard programs. Because we design our own content, we are able offer affordable customized programs that deliver superior results. Our programs are designed to deliver value. <back to top>
7. Why are your programs so successful?
There are four reasons. First, we start by understanding our client's needs, challenges and expectations. Then we customize a program to specifically address any identified gaps. Next we deliver highly interactive hands-on practical skills based on an adult learning environment. Finally we follow-up with regular coaching and feedback. The end result is lasting performance improvement. <back to top>
