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The Art of Handling Difficult People

This Lunch 'N' Learn program outlines the key elements in dealing with difficult people in our day-to-day environment.   Participants will explore how to recognize the root causes of problem behavior, effectively confront problem colleagues, find real solutions to dealing with them, and understand ways to bring down the level of personal anxiety that often results when dealing with difficult people.

Topics covered in this Lunch 'N' Learn include:

  • Dealing with problem behaviours,
  • Managing conflict situations,
  • Communication errors leading to conflict,
  • Dealing with personal stress and anxiety.
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