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Interpersonal Business Communication Skills

This program covers the essential components of effective business communication strategies for interacting with people at all levels within an organization (peers, supervisors, direct reports, and other stakeholders). The dynamic format combines in-depth lectures, extensive participant interaction and small-group coaching to transfer the knowledge and skills necessary to effectively deal with real-world situations.

Interpersonal Business Communication Skills looks at your communication style and how it impacts others. It considers both verbal and non-verbal strategies to enhance personal interactions, strategies that can influence and motivate others, and appropriate conflict resolution strategies that can be used to improve communication during conflict situations. It also recognizes the effect that culture plays in interpersonal communication and reviews the principles of effective business email communication.

This program looks to address the critical skills to get the job done in the most efficient and effective manner possible. This fast paced program helps to improve skills in an environment where they can quickly and efficiently learn to apply the skills to achieve immediate business results.

Topics covered in this program include:

  • Principles of effective interpersonal business communication,
  • Active listening and feedback,
  • Asking precise questions,
  • Interpersonal influence,
  • Verbal and non-verbal communication,
  • Communication for managing conflict,
  • Business communication email,
  • Business communication presentations,
  • Communication and culture.
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