The Managing Difficult People workshop looks to provide you with key knowledge on how to interact with people who demonstrate difficult and challenging behaviour. This program will explore how people interact and react to each other, on the impacts of the 21 difficult personalities types and the typical behaviour patterns that are destructive to teams and relationships in both a personal and professional context.
The goal of this workshop is to provide specific strategies to enable you to deal more effectively when confronted by aggressive and demanding individuals. This program will explore the ten most common challenging personality types and provide strategies on how to deal more effectively with them to achieve different outcomes than would otherwise be possible. In addition, you will be introduced to key self-management concepts designed to assist you whenever you need to deal with difficult individuals.
Topics covered in this workshop include:
- Emotions and their effect on behaviour,
- The 21 difficult personality types and their associated traits,
- Dealing with anger and hostility,
- Developing assertiveness,
- Managing stress.
Learning outcomes for this workshop include:
- Gain a better understanding of behaviour styles and how to interact effectively with them,
- Understand the consequences of self-perception and how they affect situations involving difficult people,
- Understand the 21 difficult personality types and ways to positively interact with each,
- Recognize the framework that leads to anger and engage in strategies to deal with and minimize it,
- Understand the importance of assertiveness and explore ways to build it into our own behaviour,
- Understand a model for conflict recognition and resolution,
- Develop coping skills to minimize the negative impacts of stress when caused by difficult people.
Date(s):
September 22, 2010
Time:
9:00 am to 4:30 pm
Location:
Gaski Training Centre
7181 Woodbine Ave.,
Suite 103, Markham, Ont.
Registration Fee:
$395 / person*
(* For registration 7-days or more BEFORE start)
$495 /person for LATE registration.
Max. 16 participants
Contact Us for group rates
Who should attend:
This program is a valuable tool for those looking to deal with difficult people and their behaviour.