Conflict in the workplace is inevitable. Business, individuals and society are ever-changing. As a result, interpersonal relations, individual expectations and unexpected events all cause personal stress that makes conflict a constant companion. The challenge is that most people unconsciously react to conflict, yet now more than ever, individuals, managers and leaders must learn to prevent, manage and resolve conflict before a minor misunderstanding becomes a major battle.
The goal of this workshop is to enable you to catch yourself before a conflict occurs, then to choose a different response. This simple step will take you out of the reactionary response (based on past conditioning). Successful leaders, managers and individuals all have this ability and it is what allows them to quickly and effectively deal with conflict. When conflict is managed properly it can actually contribute to the individuals', teams' and organizations' success by turning a conflict situation into an opportunity for growth.
This workshop provides leaders, managers and individuals with the tools, skill and knowledge that will enable them (and their organizations) to manage and resolve workplace conflicts successfully. You will gain insight into your personal conflict management styles and learn how to better prepare yourself in dealing with others.
Through interactive presentations, exercises and case studies, you will explore the nature of conflict and approaches to dealing with it. You will practice applying a collaborative problem-solving approach to resolve conflict and learn how to build (and rebuild) trust and relationships damaged by previous conflict.
Topics covered in this workshop include:
- The causes of conflict,
- Recognizing, defining and describing conflict,
- Advantages (value) and disadvantages of conflict,
- The four reactions to conflict,
- Five conflict management approaches,
- The five steps to managing conflict,
- Difference between assertive, aggressive and non-assertive behaviours,
- Collaborative problem-solving in conflict,
- Understanding the Win-Win Outcome.
Learning outcomes for this workshop include:
- Recognize and avoid self-destructive personal behaviour patterns,
- Demonstrate assertiveness in dealing with conflicts,
- Avoid the habit of blame, defensiveness and rationalization,
- Repair damaged relationships,
- Identify and own your emotions,
- Recognize your reactions and how they are triggered,
- Understand anger and the dynamics of emotional conflict,
- Avoid self-defensiveness,
- Turn conflict into a collaboration using a win-win framework,
- Apply the five steps in addressing conflicts.
Date(s):
August 5, 2010
Time:
9:00 am to 4:30 pm
Location:
Gaski Training Centre
7181 Woodbine Ave.,
Suite 103, Markham, Ont.
Registration Fee:
$395 / person*
(* For registration 7-days or more BEFORE start)
$495 /person for LATE registration.
Max. 16 participants
Contact Us for group rates
Who should attend:
This interactive workshop is of value to individuals, supervisors or managers who would like to develop their skills, confidence and ability in managing conflict situations.