Interpersonal Business Communication Skills - Workshop
This workshop covers the essential components of effective business communication strategies for interacting with people at all levels within an organization (peers, supervisors, direct reports, and other stakeholders). The dynamic format combines in-depth lectures, extensive participant interaction and small-group coaching to transfer the knowledge and skills necessary to effectively deal with real world situations.
This program addresses the critical skills to get the job done in the most efficient and effective manner possible. This fast-paced experiential workshop is ideal for those wanting to improve skills in an environment where they can quickly and efficiently learn to apply the skills to achieve immediate business results.
Topics covered in this workshop include:
- Principles of effective interpersonal business communication,
- Active listening and feedback,
- Asking precise questions,
- Interpersonal influence,
- Verbal and non-verbal communication,
- Communication for managing conflict,
- Business communication email,
- Communication and culture.
Learning outcomes for this workshop include:
- Demonstrating an awareness of personal communication styles and its impact on others,
- Applying both verbal and non-verbal strategies to enhance personal interactions,
- Applying communication strategies that can influence and motivate others,
- Determining the appropriate conflict resolution strategy to improve communication during conflict situations,
- Applying behavioural concepts to understand and deal effectively with difficult people,
- Recognizing the effect that culture plays in interpersonal communication,
- Utilizing the principles of effective email communication.
Co-Sponsor:
Seneca College, Faculty of Continuing Education and Training
Workshop Details
Date:
Thursday, October 9, 2008
(8:30 am to 4:30 pm)
Location*:
Holiday Inn Hotel & Suites
7095 Woodbine Ave.
Markham, Ontario
Registration Fee:
$295 per person
(by October 1, 2008)
$395 per person
(after October 1, 2008)
Space is limited, reserve your space today. (Max. 16 participants)
*Final location is subject to change.
Who should attend:
This program is a valuable tool for those looking to quickly and effectively improve their Business Communication Skills through a fast-paced high-focused skills development program.