This workshop covers the essential components of effective business communication strategies (both verbal and non-verbal) for interacting with people at all levels within an organization (peers, supervisors, direct reports, and other stakeholders). The dynamic format combines in-depth lectures, extensive participant interaction and small-group discussion designed to transfer the knowledge and skills necessary to communicate with people effectively in real world situations. This program also looks at the four most common communication problems and how to avoid them.

This workshop will introduce the necessary concepts for understanding interpersonal communication while encouraging participants to examine their own self-concepts and how they can interfere with the development of positive relationships. The goal of this program is to address the critical communication skills necessary to get the job done in the most efficient and effective manner possible. It is ideal for those wanting to improve their communication skills in an environment where they can quickly and efficiently learn to apply the skills to achieve immediate business results.

Topics covered in this workshop include:

• Principles of effective interpersonal business communication,
• Active listening and feedback,
• Asking precise questions,
• Verbal and non-verbal communication,
• Body language fundamentals,
• Body language and rapport,
• Communication and culture.
  

Learning outcomes for this workshop include:

• Demonstrating an awareness of personal communication styles and its impact on others,
• Applying both verbal and non-verbal strategies to enhance personal interactions,
• Applying communication strategies that can influence and motivate others,
• Recognizing the effect that culture plays in interpersonal communication,
• Use the various body language components to support clear and effective communication,
• Use body language to increase your personal impact and that of your message,
• Engage in body language that builds rapport with others.

< Register for this workshop >