This workshop covers the essential components for all staff, supervisors, team leaders and managers to be able to first recognize and understand organizational or individual problems and then make informed decisions as to best strategies to solve it.

Anyone can create a plan, but only by understanding the root cause of any given situation can the best decisions be made to achieve the desired objective and solve the real problem. The two biggest mistakes in problem-solving are first, a decision is made without really understanding the root cause of a problem, and second, failing to recognize and acknowledge that a real problem actually exists.

The Problem-Solving and Decision Making workshops engages participants in a dynamic format that combines extensive interaction and group work. The goal is to transfer the knowledge and skills necessary to identify the root cause and then to make an informed decision on how to deal with the real problem.

This workshop looks at problem-solving from a bottom-up perspective. It examines a variety of strategies for identifying problems, understanding the root causes of the problem, and identifying creative new ideas that can resolve the problem and using critical thinking to assess the validity of those options.

Topics covered in this workshop include:

• Observing a situation and understanding the impact,
• Describing the problem and the impact,
• Applying a root cause(s) analysis,
• Using creative thinking strategies,
• Using critical thinking to select the best options,
• Decision making strategies,
• Creating a plan to resolve the problem,
• Implementing the plan.

Learning outcomes for this workshop include:

• Demonstrating the ability to recognize potential problems in advance,
• Identifying the problem impact on the staff and organization,
• Using a root cause analysis strategy to identify the real cause(s) of the problem,
• Applying creative thinking strategies to overcome the problem,
• Deciding on a plan of action that resolves the described problem,
• Implementing the plan with the support of your team and the organization.

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